Walgreens Rewards not recognizing my Fitbit

[eivomlive]

Can not get the Walgreens app to recognise my Fitbit Alta

Moderator Edit: Clarified subject

[LiliyaFitbit]

Welcome to the Fitbit Community, @eivomlive.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with getting the Walgreen's app to recognize your Fitbit Alta. I recommend following the steps from this help article: How do I connect my Fitbit account with another app? If you're still having issues please let me know if you get any error message. 

I'll be around. 

[Rich_Laue · Accepted solution]

From Walgreens side please simply choose a tracker. The Walgreens account does not connect to your Fitbit tracker, but connects to your Fitbit account and the type of tracker matters not. 

[eivomlive]

Your solution worked, but I had to do it through the website, not the app. Thank you. 

[LiliyaFitbit]

Thank you for your reply @eivomlive. It's great to see you around @Rich_Laue.

@eivomlive I am glad to hear the instructions provided by @Rich_Laue helped you resolve the issue. Thank you for sharing that you had to do it through the website, not the app.

@Rich_Laue thank you for your help!

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums!

[SunsetRunner]

What is a tracker?  I've spent 20 minutes trying to find how to connect the two from both sides and just get sent in circles.

[SilviaFitbit]

@SunsetRunner It's nice to see you on the Community. Thanks for getting in touch about this. 

A tracker is a Fitbit watch/tracker, you can find the Fitbit models in here. Please follow these steps to connect your Fitbit and Walgreens account: 

1. Log in to your account on the app or website of a company that offers Fitbit integration
2. Find the section for connecting another account. This section is often called "Apps" or "Connect."
3. Follow the on-screen instructions and log in to your Fitbit account when prompted.

I'll be around if you have any additional questions.