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Walgreens Rewards not recognizing my Fitbit

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‎09-06-2019 09:27 - last edited on ‎05-23-2020 10:51 by Fitbit Moderator

‎09-06-2019 09:27 - last edited on ‎05-23-2020 10:51 by Fitbit Moderator

Can not get the Walgreens app to recognise my Fitbit Alta

 

Moderator Edit: Clarified subject

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‎09-09-2019 23:20

In response to LiliyaFitbit

‎09-09-2019 23:20

From Walgreens side please simply choose a tracker. The Walgreens account does not connect to your Fitbit tracker, but connects to your Fitbit account and the type of tracker matters not. 

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6 REPLIES 6

‎09-06-2019 15:36

‎09-06-2019 15:36

Welcome to the Fitbit Community, @eivomlive.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with getting the Walgreen's app to recognize your Fitbit Alta. I recommend following the steps from this help article: How do I connect my Fitbit account with another app? If you're still having issues please let me know if you get any error message. 

 

I'll be around. 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-09-2019 23:20

In response to LiliyaFitbit

‎09-09-2019 23:20

From Walgreens side please simply choose a tracker. The Walgreens account does not connect to your Fitbit tracker, but connects to your Fitbit account and the type of tracker matters not. 

Best Answer

‎09-10-2019 00:47

In response to Rich_Laue

‎09-10-2019 00:47

Your solution worked, but I had to do it through the website, not the app. Thank you. 

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‎09-11-2019 16:59

In response to eivomlive

‎09-11-2019 16:59

Thank you for your reply @eivomlive. It's great to see you around @Rich_Laue.

 

@eivomlive I am glad to hear the instructions provided by @Rich_Laue helped you resolve the issue. Thank you for sharing that you had to do it through the website, not the app.

 

@Rich_Laue thank you for your help!

 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

 

Keep on visiting the forums! Robot Happy

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-22-2020 22:16

In response to Rich_Laue

‎05-22-2020 22:16

What is a tracker?  I've spent 20 minutes trying to find how to connect the two from both sides and just get sent in circles.

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‎05-23-2020 10:57

In response to kateharp

‎05-23-2020 10:57

@kateharp It's nice to see you on the Community. Thanks for getting in touch about this. 

 

A tracker is a Fitbit watch/tracker, you can find the Fitbit models in here. Please follow these steps to connect your Fitbit and Walgreens account: 

 

  1. Log in to your account on the app or website of a company that offers Fitbit integration
  2. Find the section for connecting another account. This section is often called "Apps" or "Connect."
  3. Follow the on-screen instructions and log in to your Fitbit account when prompted.

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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