Weight Watchers not updating activity points

[DeniseF]

Is anyone having a problem with the FitBit sync with Weight Watchers.  It is not no updating my activity points.

Moderator edit: updated subject for clarity

[SunsetRunner]

WW uses the Fitbit open API and their own software to integrate the two. You need to ask for support over at WW.

[K9dancer]

I have disconnected my fitbit from the WW app. It will eventually log the activity, but it takes a very long time. I understand from the leader at my last WW meeting, that Weight Watchers knows they have an issue and are working on it. Today, when I synced the fitbit and then checked the WW app, the fitbit activity has totally disappeared from the WW app. That was the straw that broke the camel's back and I then disconnected the two. I hope they get it fixed, but I am not going to hold my breath. Their IT is so antiquated. Great food plan, but lousy and cumbersome app and message boards.

[MatthewFitbit]

There was an issue over the past several days with syncing to Weight Watchers, where data was not properly being received. This issue has now been resolved, and the integration should be working as expected once again.

We apologize for the inconvenience.

[sleep_mode]

I just connected my fitbit to the weight watchers site today.  I'd say the problem has not been resolved.  WW site continues to show my fitbit activity as 0.  Very disappointed in WW rollout for this.  Seems like more testing was needed.  It is never good to frustrate your users to the point where they just give up on it totally.

[Jendool]

I logged out of my WW app and then back in and my activity showed up from my Fitbit. Hope this helps😄

[missymukhar]

I agree, Weight Watchers IT needs some work.  Some parts of e-tools has frustrated me since the beginning it does have some great features.  Just needs a little work.