Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Weight not syncing to FitBit from anything else

Replies are disabled for this topic. Start a new one or visit our Help Center.

Since the August 19/20, 2020 update, my weight won't sync to FitBit from either Withings or MyFitnessPall. Withings syncs to MyFitnessPal but neither syncs my weight to FitBit. Nutrition and activity sync just fine but not weight. I have already tried linking and unlinking all accounts multiple times as well as uninstalling apps and reinstalling them, both using the apps and the browser/websites. Nothing resolves the issue. I had hoped that the September 21/22, 2020 updates to both FitBit and MyFitnessPal apps would solve the problem but it hasn't. I'm so frustrated because the only way to get my weight into FitBit is to enter it manually. I tried going back to my Aria 2 scale but it said that I weighed 13.2 pounds more than either the Withings scale or the scale at my doctor's office said, even though I weighed on the same day within a short period of time. I had stopped using the Aria because it was always wildly more than any other scale I tried. A couple of pounds off wouldn't be a big deal but more than 10 is ridiculous. 

 

I've been using FitBit products for over 6 years and I'm really frustrated with all the issues. This issue has been logged before but never gets fixed, just like the other issues that do and only get a "we're working on it - be patient" response. I understand that FitBit can't control for quirks in third-party apps and updates but why is my app syncing everything except my weight?!? Help!

Best Answer
2 REPLIES 2

Hi @pubgirlnic in general third party apps like Withings and MyFitnessPal are responsible for syncing their data to Fitbit and it is best to contact them, however I found this response that may shed some light.

Best Answer

Fitbit cut them off, with no intentions to allow connections going forward (obvious conclusion based on the huge thread on this subject).  They are not being very honest with their customers.

 

Best Answer
0 Votes