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What is Vitality?

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‎08-31-2017 08:18 - last edited on ‎09-01-2017 05:09 by Fitbit Moderator

‎08-31-2017 08:18 - last edited on ‎09-01-2017 05:09 by Fitbit Moderator

I'm trying to replace an old fitbit One with a newer One. At the end of the set up it asks for a username and password for "Vitality". Why?  

I have no interest in doing "Vitality" as I have a separate fitness program through my work. I just want to walk without participating in yet another community.  

If you choose "Not now" you of course can't do anything else.

Please help!

 

 

Moderator edit: updated subject for clarity

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‎08-31-2017 09:15 - edited ‎08-31-2017 09:18

‎08-31-2017 09:15 - edited ‎08-31-2017 09:18

Vitality is a sponsored health partner - we are checking on this for you, we want you aboard @WindyGirl 🙂

Thanks for the alert...

What Country are you in? 

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎08-31-2017 13:23 - last edited on ‎12-02-2024 07:38 by Fitbit Moderator

‎08-31-2017 13:23 - last edited on ‎12-02-2024 07:38 by Fitbit Moderator

Hi, @WindyGirl, I am quite puzzled by this!  I just set up a Fitbit One on a new account and I did not get any questions about Vitality!  I think @wmchapman's question about what country you are in might be relevant.

Also, I wonder if you are able to send us a screen shot of the set up page where you are being asked for a Vitality username and password?

I am pretty sure that this has nothing to do with Fitbit!  Are you able to dismiss/ close and carry on with ordinary Fitbit set up?

Please post again with more details, and a screen shot if possible, if you are still having this issue.

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-31-2017 13:45 - last edited on ‎12-02-2024 07:38 by Fitbit Moderator

In response to Julia_G

‎08-31-2017 13:45 - last edited on ‎12-02-2024 07:38 by Fitbit Moderator

@Julia_G, @wmchapman - I'm also looking into this here, thanks for taking the lead. 

@WindyGirl Could you also let me know where you purchased your One? 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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‎08-14-2019 13:24

‎08-14-2019 13:24

But what IS Vitality?

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