Win 8 Metro - 735333 days ago

[SunsetRunner]

For the past couple of days my Win 8 Metro app has been reporting incorrectly. The data is right, however the app doesn't acknowledge which type of Fitbit I'm using (a flex) and says the last sync was 735333 days ago.

Hu?

I did just change time zones around the time this started occuring. Are these things linked?

[SilviaFitbit]

@SunsetRunner It's great to see you active in the Community! I apologize for the delayed reply. 

I appreciate the picture that you attached. I would like you to force quit your app.

If after force quitting the app, your information is not showing properly, please answer the following: Is your Flex syncing with your Dashboard? Are you able to see your data in the online Dashboard? Are you logging into the correct account? 

I'll be more than happy to continue helping you! 

[SunsetRunner]

Hi @Silvia, thanks for the reply however delayed. Force quitting the app did not work and at the time the app was not syncing data correctly with the online dashboard.

The final solution that I found was to log out and force quit. When the app restarted, signing in fresh seemed to fix the issue. It did however happen every time I changed time zones on my Flex/computer throughout the week (I was traveling). It seems related to that somehow, but the fix is easy enough.

Thanks for your help!

[SilviaFitbit]

@SunsetRunner Thank you for letting me know that you logged out and force quit the app and your app works properly again. 

Hope you can enjoy Fitbit Force !