help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Won't sync with myfitnesspal

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-11-2017 20:46

‎04-11-2017 20:46

I've logged out and back in from both apps. I've reinstalled both apps but still can't sync the data. I enter all caloric and weight data to MFP and try to sync steps and runs from the Fitbit app.

 

When I installed and reinstalled.and disconnected and reconnected, was a message asking to grant access to fitbit supposed to pop up on MFP? This pop up message has never occurred. I am using iPhone 6. Can I only connect the accounts through laptop? I've only been trying to connect the 2 apps through the iPhone.

Best Answer
0 Votes
5 REPLIES 5

‎04-12-2017 01:44

‎04-12-2017 01:44

I have moved your question to Third Party Integration as you are more likely to get help here. When I was using MFP I worked through my tablet and phone, so it 'should' work via your iphone (I think!)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎04-12-2017 19:49

In response to NellyG

‎04-12-2017 19:49

Does anyone have any suggestions? With both MFP and Fitbit I have I installed and reinstalled. I have logged in and logged out. The "Allow" button has never popped up when I connect the apps. I am using an IPhone 6s. Do I need to do this through a laptop instead?

 

I don't get it. I am comfortable with most technology, but these two apps will not sync/connect for me.

Best Answer
0 Votes

‎04-13-2017 05:53

In response to Face73

‎04-13-2017 05:53

I've been having the same trouble recently and haven't been able to figure it out.

If you've found any solution, please let me know.

Best Answer
0 Votes

‎04-13-2017 06:25

In response to Rgbymn32

‎04-13-2017 06:25

No solution, but I've been having issues as well. Highly annoying! Have reinstalled and everything, but fitbit isn't syncing with hydrocoach either, so I'm guessing it's a fitbit issue. 

Best Answer
0 Votes

‎04-29-2017 07:55 - edited ‎04-29-2017 08:05

In response to Valalilly

‎04-29-2017 07:55 - edited ‎04-29-2017 08:05

Hello @Face73, @Rgbymn32 and welcome aboard to the Fitbit Community. Thank you for your help in moving this post to the correct board @NellyG.

 

With third party integrations the best troubleshooting to try is to reconnect both account. I prefer to recommend to try this from a computer. Perhaps the following post will be helpful to resolved this issue: Fitbit and MFP not syncing!

 

@Valalilly note that Hydro Coach is not a compatible integration, however it syncs with MFP. So if MFP is failing you the information wont go through either.

 

Hope this helps and let me know if you have additional questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes