Workouts not syncing with AIA Vitality

[Laeral]

My workouts cannot be synced for days and it has been very frustrating. I have uninstalled and reinstalled both apps. De-linked and linked my Charge 5 to my AIA Vitality app. Somehow my workouts are just not syncing/registered on my AIA Vitality. When I took a look at my AIA Vitality app, the last time data was synced was on 11 Oct, which coincided with the big update that Fitbit pushed down. Anyone facing this issue? 

[happymao]

same issue here

[rosslynn14]

Same here.

My Versa 4 is synching to the Fitbit App, and I have also checked my Fitbit dashboard on-line - all are correct.  Last date on which my vitality app updated automatically was 9th October.  I have logged missing points a couple of times since then, which vitality added manually fairly quickly.  In my last message to them I asked if there was an issue between Fitbit and Vitality but I've had no reply.  

[Disadattata]

Same here. I moved the Fitbit account to Google and since then there is no sync between Fitbit and vitality. I link and un-link several times and also uninstalled and reinstalled both Vitality app and Fitbit app. On both apps shows as connected to each other. I think that when I moved the Fitbit account to Google, automatically my email was updated to @gmail replacing my previous email and the credential Vitality has for my Fitbit account are under the old email. I called Vitality but after 20 min on the phone they didn't fix the issue. 

[Fui]

Yes encounter the same issue , last automatic updated data in vitality was 11/10/23. 

[Mahkuhl]

Same issue, similar timing. Coincided with Charge 5 software update but I did manage to sync once after that. 

[Kentish1973]

Exactly the same here. Migrated to Google last Thursday after receiving a Pixel Watch 2. Since Sunday, Vitality shows no activity.

I would not have migrated had I known this would happen.

[Leshooper789]

Have we found a resolution to this problem. I only bought I Fitbit to track my AIA points and it just doesn’t sync anymore. Only had it a month and was going so well. 

[Mahkuhl]

I’m AIA Vitality app, try delinking Fitbit, leave 10 mins, and the re-link in the Vitality app. Keep Fitbit app running during the process. This finally worked for me. 

[Laeral]

The issue is resolved for me. Not sure what happened backend but the data is now synching normally again. *phew*

[Kentish1973]

Mine too. I had to manually request Monday and Tuesday of last week to be added on, but since then they have synched correctly, and that is also with swapping between a Pixel 2 and a Charge 5. Now if Google could just make that process a seamless one, we'd be much better off.