help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

food not syncing from myfitnesspal

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-10-2014 15:49

‎03-10-2014 15:49

I was looking through the questions and I see this is a reoccuring issue.  I have cleared my cache as previous posts have suggested, Unlinked and re-linked accounts.  The two programs are still not "talking" to each other.  It was working fine this morning, but my afternoon snack and dinner has not updated in the fitbit logs, and my calories burned has not updated in myfitness pal.  Is there something else I should try, or is there something going on with the sites? 

 

Thanks,

Jen

Best Answer
0 Votes
5 REPLIES 5

‎03-10-2014 18:06

‎03-10-2014 18:06

I am also having this issue, it was fine yesterday and today I have 0 exercise input from fitbit to Myfitnesspal and until a few minutes ago, none of my food/calories from myfitness pal had synced to fitbit. Some of my meals have since appeared on the fitbit dashboard, which makes me wonder if the system is lagging somehow. (severely) I have tried removing and re-adding the apps, using multiple browsers, clearing caches and manually syncing the force. Further suggestions?
Best Answer
0 Votes

‎03-10-2014 19:14

‎03-10-2014 19:14

Same issue.  Fitbit, please acknowlede that you are at least working on fixing this syncing issue and plese fix it!

Best Answer
0 Votes

‎03-11-2014 04:19 - edited ‎03-11-2014 04:20

In response to Gregsoccerswim

‎03-11-2014 04:19 - edited ‎03-11-2014 04:20

My fitnesspal posted this yesterday:

http://myfitnesspal.desk.com/customer/portal/articles/1476110--fitbit-syncing-delay-3-10-14-update--...

 

"*** Fitbit Syncing Delay [3/10/14][Update - FIXED]*** Hi Folks, There is currently a backlog of outbound and inbound Fitbit request (data). This issue is on our end, and has been fixed. We are currently processing these requests. With the combination of peak traffic and the size of the backlog this may take till tomorrow (3/11/14) morning to fully process. Once the backlog processes, normal syncing will resume. Until then you may find your data is delayed by several hours. We appreciate that this has become quite frustrating, and we are constantly working on improving the Fitbit and MyFitnessPal integration. We hope that after this incident the integration will be stable. We will update this post when the backlog is cleared or if we have any additional information. Regards, Scott MyFitnessPal Staff"

 

Supposedly the issue is fixed now and their servers just need to work through all the backlog. Thus far I'm not seeing any fix on my end. Anyone else?

Best Answer
0 Votes

‎03-11-2014 07:59

‎03-11-2014 07:59

Glad to hear it's happening to more than just me. I wish the person I opened a ticket with could have just told me that... Their support staff doesn't seem particularly informed.

Corey
Best Answer
0 Votes

‎03-11-2014 18:33

‎03-11-2014 18:33

I had the same problem today. It doesn't happen to me every day.

Best Answer
0 Votes