The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
MFP/Surge exercise not tracking. We all need to return to these boards and vote or keeping positng because we all have the same issue. I have contacted Digifit and Fitbit help. Fitbit Helps says to keep posting our suggestions/complaints here for the product team to pay attention to them. Funny I would think they would monitor the "help" traffic to what people were having problems with. But here is a copy and paste from Digifit on how Fitbit needs to solve the problem:
Thank you for contacting Digifit. Fitbit did not design their new sensors to broadcast as standard Bluetooth Smart heart rate monitors so we are unable to pair to them for workouts. For all heart rate monitor compatibility, please view here: http://www.digifit.com/support/compatibility/
If Fitbit releases heart rate data to us via their API we would love to support this component. We will keep our users posted.
Please let me know where I can provide additional information.
WOW! That article was way over my head. But as long as you are working the issue, I'm happy with that. Thanks for your swift and thorough response. (I was happy with Fitbit anyway)
