Versa 3 stopped swiping up or down

[Tlniede]

When I swipe up or down it is no longer working.  I have reset multiple times and have changed my clock face.  What else can I try?

Moderator Edit: Clarified subject

[Guy_]

Hi @Tlniede  -  first try a Shutdown from the watch Settings menu. Wait 10 seconds and place on the charger to restart it and charge it.

Make sure the watch is clean. The swipe works best if starting from the watch edge.

If this doesn't fix it probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues.

[MarreFitbit]

Hi there, @Tlniede. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Tlniede]

So - when I go to support all it does is land in a page that says Get Support and goes no further

Tammy Niederman
Sent from my iPhone