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Activate Alexa

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‎01-21-2023 07:57

‎01-21-2023 07:57

It's impossible to activate Alexa for me. The tab Voice Activation/Alexa/Whatever doesn't show up via Today-Profile-Versa 4. I've logged out and in, cleared cookies, restarted both FitBit and iPhone, but no luck. I am based in The Netherlands which is included in the list that should have Alexa. Please help!

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4 REPLIES 4

‎01-21-2023 20:08 - last edited on ‎09-06-2024 13:19 by Fitbit Moderator

‎01-21-2023 20:08 - last edited on ‎09-06-2024 13:19 by Fitbit Moderator

Hi @SunsetRunner  - sync the watch, then remove the Bluetooth entry for the Versa 4 and then in the app, Click profile photo and " Set up a Device" and replace.

If you need more assistance you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎01-22-2023 00:49

In response to Guy_

‎01-22-2023 00:49

Thanks for your advice, unfortunately it didn't work. As for contacting support, in the Netherlands the only way seems to be Twitter, which I don't use. 

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‎01-22-2023 01:07

In response to SunsetRunner

‎01-22-2023 01:07

@SunsetRunner  - please post if CHAT doesn't work with the method suggested.

Author | ch, passion for improvement.

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‎01-25-2023 06:35

In response to Guy_

‎01-25-2023 06:35

I am not sure what I mean by that, I'm not a native speaker. Here in The Netherlands I don't have an option to chat... 

Anyway, still no solution. 

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