Another heart rate question

[Lauraj123456]

Is there a way to get a return because of the lack of being able to set heart rate zones. When I got it I was able to set a custom zone to be a lower heart rate zone then standard. Based on my fitness level. But now I am on medicine that makes my heart rate higher. So I need to set my zones higher. It's literally telling me I'm working out well. I'm just sitting in my car. But now when I change my Max heart rate, it does not change the zones. And the only reason I got the watch to begin with was to track my active zone minutes. So it's pretty much made the watch useless for me.

And from what I can tell this was a purposeful change not a bug. How does this help Anybody that is more fit than average less fit than average, Or it takes a medicine that makes their heart range out of the average. They've pretty much just guaranteed a very slim amount of people would even find the watch useful and none of them are actually going to be fit people. I've called the help line. Is there a way to just make a complaint to the developers to bring back the function. 

[Odyssey13]

Hi @Lauraj123456  if purchased directly from Fitbit, you have a certain window in which to request a return. click to learn more

If you purchased from an authorized retailer, it varies. I know some stores give 14 days in which to return the device.

[MikeCH5]

Gemini AI is a good source. For Charge 5.

To resolve the Zone Conflict and adjust those specific ranges, you need to change your Max Heart Rate. Since your zones are "Personalized," they are mathematically tied to that 175 bpm figure.
1. Change the "Master" Number
The zones you see (Peak, Vigorous, Moderate) are percentages of your Max Heart Rate. To shift these ranges up or down:
* Go to the Heart rate zones screen in your app.
* Tap on the Max heart rate value (currently 175 bpm).
* Enter a new number.
* To lower your zones: Decrease the Max HR below 175.
* To raise your zones: Increase the Max HR above 175.
2. Why the 140 BPM Limit exists
The "140 bpm" you are trying to change is likely the High Heart Rate Notification found in a different menu. This is a safety alert for when you are still, not for when you are exercising. It usually has a hard cap (like 140) to prevent users from ignoring potentially serious heart spikes while resting.
3. Effect on Cardio Load
Once you adjust the 175 bpm Max Heart Rate, your daily calculations will change:
* If you increase the Max HR, a heart rate of 140 will count for less Cardio Load because the app sees it as a lower percentage of your total capacity.
* This will help your daily scores (like your current 37 avg) drop closer to that green Target Range.
Would you like me to help you figure out what your new Max Heart Rate should be so your zones feel more "accurate" during your workouts?

[LZeeW]

Hi @MikeCH5   Your path and description are correct.  Except that this feature has been broken on the Android version for some time.  @alexthecat can confirm.    It works on iOS, but it doesn't always save the change on the first try.

[alexthecat]

@MikeCH5 as @LZeeW indicated, it is not possible to change heart rate zones in the Android version of the Fitbit app. It is always a good idea to double check answers that you get from AI, because it may be using information that is incorrect or outdated.