Brand New Versa 4 will not charge or change from black screen

[SugarBear6825]

I just received a brand new Versa 4.  I am using the charging cord received with the watch.  It has been on the charge for 2 hours (at least).  I have tried to reset the watch by holding the button until the logo appears & then releasing the button.  When I do this the watch flashes the logo (background alternates blue and black), then a red "X" appears on the screen.  The Red "X" disappears and the logo shows on the screen again for a few minutes.  Pushing the button or tapping the screen does not get anything to display.

I tried to see if I could get it to sync to my phone through the app but the app wants to send a 4 digit code to the watch which I can't see.  So I can't get the new Versa 4 synced to my phone.

I have a Versa 2 that I am replacing so I am very familiar with the features functions of the Fitbit app & watch.

Please help

[SugarBear6825]

Also - the versa 4 does keep trying to connect to my phone - so the app it locating the Versa 4 but I can't see anything but a black screen on the watch.

[KK7879]

I am having the SAME EXACT (thank you for describing the issue to a ‘T’) issue with my FitBit Versa 4. Has been working fine for almost 2 years and POOF last week, nothing. Pleeeeeease tell me how to fix this!

[SugarBear6825]

I spoke to FITBIT directly and they are supposed to be sending me a
replacement. I have not gotten anything more yet.

[houlababy]

Fitbit is making me jump through all kinds of hoops.  My Versa 4 was new Feb. 25, 2025.  Its doing everything you described and overheating.  They were supposed to send me a postage email for me to send the device back.  One Fitbit Rep said up to 10 days to receive the email.  One Fitbit Rep said today or tomorrow.   The Rep also said be prepared to not receive the new device for 30 to 60 days.  This Versa 4 has been the WORST fitbit I ever had.  I'm going to get it repaired but then who knows what.  I have a new SmartWatch ordered already.  My Fitbit days are over.  

[KK7879]

I called them and they had me take it off the charger hold the button 10 seconds, let go one second, hold the button another 10 seconds, let go one second, hold the button another 10 seconds and then let go. The rep told me to do this while it was OFF the charger. I saw that it had started to load the new firmware but never did. He came back on the line and said sorry you are out of warranty so here is a 35% coupon. I told him to keep it that I was switching to Apple. This is a FITBIT ISSUE and you are telling me it’s my problem?! Sounds like they are in a financial bind and screwed something up on purpose so they could generate some revenue.

After I hung up I did the same routine 2 more times while ON the charger and the firmware loaded to the watch. I was able to re pair the watch to the phone and adjust my settings. 5 minutes later it was back to the blink, blink, X. SO FRUSTRATING. Never again Fitbit.