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Brand new Versa 4 isn't charging

‎06-16-2025 09:59 - last edited on ‎06-16-2025 18:31 by Fitbit Moderator

‎06-16-2025 09:59 - last edited on ‎06-16-2025 18:31 by Fitbit Moderator

My brand new Versa 4 wouldn’t sync right out of the box. So went to charge it and battery just dropped instead and now won’t go past 2% 

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‎06-16-2025 18:24

‎06-16-2025 18:24

Hello @Jammydodger, welcome to the Fitbit Community!

I'm truly sorry to read about this issue, I would love to assist you with this!

This is a very uncommon thing to happen, but there are some steps we can take to get this resolved. First, let's try restarting your watch; you only need to keep the device button pressed for about 10 seconds. As this is a new device, please make sure that you removed the plastic protective cover from the back of the device. 

You can see some other possible issues by clicking here.

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