Call notifications are not coming through my Versa 4

[Donnieb47]

I cannot get Bluetooth to connect versa 4 calls. So I have never been able to get calls. Everything is up dated, IOS and Fitbit?

Moderator Edit: Clarified subject

[Guy_]

Hi @Donnieb47 - there are some explanations in How do I take on-wrist phone calls with my Fitbit smartwatch?

However if the Fitbit App loses connection with the watch you will no longer get calls or notifications until it is sorted.

Also make sure they aren't disabled on the watch. Pull down on the watch face to get to Quick Settings and turn off all the icons.

[MarreFitbit]

Hi there, @Donnieb47. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 has never received call notifications. I understand where your concern is coming from. Thanks for making sure that everything is up-to-date, we're here to help you! 

In addition to the steps provided by @Guy_, I'd also suggest trying the following:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Set up notifications again. 
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.