Can answer calls on Versa 4, but I can't hear anything

[Spuit11]

When I get a call, I can answer via the versa 4. But it sounds like someone is under water or something. At first it was good quality, but now it is terrible.

How can I restore this?

Moderator Edit: Clarified subject

[Guy_ · Accepted solution]

Hi @Spuit11 - possible reasons are there is water in the watch and placing in a pot of rice for a while may help, but more likely the phone is too far away or there is a problem with the Versa 4 calls Bluetooth pair.

If the latter unpair it and logout of the Fitbit App,  login and wait for any pair, link or Fixit prompts and setup on-wrist calls again.

[MarreFitbit]

Hi there, @Spuit11. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

To detailed what @Guy_ has suggested, please follow the steps below in the order listed:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 4 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Note that Versa 4 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging.

[Spuit11]

Unpairing the Bluetooth was enough!

Thanks for your help. 🙏

[MarreFitbit]

@Spuit11 I'm glad to hear the issue is solved now.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!