Can't change the brightness settings of my Versa 4

[PJDeuel74]

When trying to change settings I.e. display brightness, it will not allow me to change. Also will not let me change awake to motion and button. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @PJDeuel74. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

 it seems that you've set your Versa 3 into Sleep Mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe down from the clock face on your watch to access the quick settings.. For more information, see How do I navigate my Fitbit device?

Hope this helps. 

[RavisJoy]

The touch buttons will not work on my new Versa 4.  I am unable to change brightness or any of the features in "display"

[MarreFitbit]

Hi there, @RavisJoy. Welcome on board! Thanks for the details provided in your post. 

If you haven't done so yet, please restart your Versa 4 as suggested here How do I restart my Fitbit device?. Then, please swipe down from the clock face on your watch to access the quick settings.. For more information, see How do I navigate my Fitbit device?

[Simonsimps]

@MarreFitbit 

I set mine to 'Max' and it goes bright. I put my wrist down and lift it back up and the screen is dim again ?

The setting does not seem to stay applied. Any ideas please. Cheers.

[Guy_]

Hi @Simonsimps - you can try restarting the watch but the brightness settings have a mind of their own. However when you pull down on the watch to get to Quick Settings make sure all the other icons are off before changing brightness which can also be changed in the watch Settings. You may notice that changing brightness causes the watch to flash once.