Can't change the brightness settings of my Versa 4?

[SunsetRunner]

I just got a versa 4 yesterday and for some reason when I try to switch between normal brightness and max brightness, it only flashes max brightness for a second and goes back to dim brightness. No matter what I do, I’ve restarted fit bit, turned off my Bluetooth (iOS 17.5) max brightness does not work. Is this a bug for other users as well? 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the brightness of your Versa 4 is not working properly. I understand where your concern is coming from, I will do my best to help you with this!

As per the description of your post, it does seem that your Versa 4 is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

Please let's try to check this setting one more time by swiping right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.