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Can't change the settings on my Versa 4

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‎02-16-2023 18:52 - last edited on ‎02-17-2023 03:38 by Fitbit Moderator

‎02-16-2023 18:52 - last edited on ‎02-17-2023 03:38 by Fitbit Moderator

I received an set up my new watch yesterday.  Everything was working at that time.  This morning I noticed that the watch was only coming on if I press the button.  When I tried to change things in the settings, most of the options could not be selected.  Those that could not be selected or appearing in a dimmed way.  Under the display settings, the only available option is the delay.  This one is currently set at 15 seconds and can be changed but no other setting under display can be changed.

 

Moderator Edit: Clarified subject

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‎02-16-2023 23:16

‎02-16-2023 23:16

Hi @medavis68 - pull down the watch face to get to Quick Settings and turn off all the icons. In Sleep mode there are settings you can't change. If you had a previous Fitbit the Wrist wake is on when the icon is off.

Author | ch, passion for improvement.

View best answer in original post

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3 REPLIES 3

‎02-16-2023 23:16

‎02-16-2023 23:16

Hi @medavis68 - pull down the watch face to get to Quick Settings and turn off all the icons. In Sleep mode there are settings you can't change. If you had a previous Fitbit the Wrist wake is on when the icon is off.

Author | ch, passion for improvement.

Best Answer

‎02-17-2023 00:18

In response to Guy_

‎02-17-2023 00:18

Thank you @Guy_ ; problem solved.

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‎02-17-2023 03:40 - edited ‎06-13-2023 08:59

In response to medavis68

‎02-17-2023 03:40 - edited ‎06-13-2023 08:59

Hi there, @medavis68. Welcome to the Community Forums. I'm glad to hear that your issue is solved now. 

In this happens in the future, as @Guy_ has suggested, check if sleep mode is enabled. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


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