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Can't customize or change clock faces on my Versa 4 as the page goes blank

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‎12-27-2023 20:09 - last edited on ‎12-28-2023 03:49 by Fitbit Moderator

‎12-27-2023 20:09 - last edited on ‎12-28-2023 03:49 by Fitbit Moderator

When i upload a new clockface, and want to change the color or something like that, i click on "customize" or "settings" and when i do its just a blank page, like nothing comes up to customize it. How can i fix this? How can i customize the clock faces (the ones that give that option)? 

Moderator Edit: Clarified subject

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‎12-28-2023 02:12

‎12-28-2023 02:12

Hi @Tee1016 - you can't fix it, the new V4 Fitbit App is faulty.

Author | ch, passion for improvement.

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‎12-28-2023 03:53

In response to Guy_

‎12-28-2023 03:53

Hi there, @Tee1016. Welcome to the Fitbit Community Forums. I'm to hear that this is happening to you.

May I know if you're an Android user? If so, please note that as @Guy_ has mentioned, we've been this inconveniences affecting only Android users but it has already been escalated to our team so they can identify a resolution as soon as possible. If this is your case, I'd encourage you to subscribe to this thread in order to receive further updates.

Thanks in advance!

Maria | Community Moderator, Fitbit


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