05-21-2024
11:44
- last edited on
05-21-2024
12:13
by
MarreFitbit
05-21-2024
11:44
- last edited on
05-21-2024
12:13
by
MarreFitbit
Just purchased a Versa 4. Attempting to DL the app but it says not compatible with my phone despite me meeting all the requirements it has on there. I have a Z Fold 3 with Android version 14 and One UI version 6.1. Any input on what may be the issue, or should I just return the watch? Thanks!
Moderator Edit: Clarified subject
05-21-2024 12:01
05-21-2024 12:01
Hi @dsobash before you return it, get with support. Seems like your phone meets (and exceeds) the requirements. Could be a Google issue, but support can tell you more.
here are the support contacts I've gleaned over the years on the forums.
when there is someone available, chat is an option. Phone or X/Twitter works well, too.
https://myhelp.fitbit.com/s/support?language=en_US
Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options