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Can't even try to set up my versa 4

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‎10-23-2024 01:04

‎10-23-2024 01:04

I literally just bought this today, and no matter how long I wait, reset everything, or clear my Bluetooth history, I can't even begin to connect to my new watch. It doesn't even work as a watch right now, what do I do?

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2 REPLIES 2

‎10-29-2024 13:50

‎10-29-2024 13:50

Welcome to the Fitbit community, @ScarlaDraws.

Sad to hear that you're having an issue getting started with new your Versa 4.
From what you've mentioned, I think the best is doing a factory reset on your device and set it up from scratch.
To factory reset your Versa 4, first keep it's button pressed for around 10 seconds until you'll see the Fitbit logo flashing on it's display. Then release the button and immediately keep pressing it again until there's a circle around the Fitbit logo. Now release the button and wait until your device has restarted.
Finally, please closely follow the instructions provided here to set up your device:

How do I get started with Fitbit Versa 4?

I'll keep my fingers crossed. 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎10-30-2024 08:05 - edited ‎10-30-2024 08:05

In response to Talahthas

‎10-30-2024 08:05 - edited ‎10-30-2024 08:05

Hi @ScarlaDraws. Welcome to the community forums. 

Thank you for taking the time to share this difficulty experienced with your Versa 4. 

In addition to the information given by @Talahthas, and if you are still having this issue, I'd recomend you take a look at the points listed here:

Why can't I set up my Fitbit device?

Thanks for helping @Talahthas 

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