Can't install Find my Phone app on my Versa 4

[Cindysoils]

I has a Versa 2 and it had the find my phone feature. When I needed to replace it, the description indicated this feature was also on the Versa 4. I have not been able to find it nor use. Anyone know if it is really available on the versa 4 and if so, how to get it operational?


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Cindysoils. Thanks for stopping by in the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern, I will do my best to help you with this!

Versa 4 does support Find my Phone app. If you push the watch button to get to apps, then scroll down, find my phone should appear as an app there, it won't appear as a tile on the Versa 4.

For more information, see How do I navigate my Fitbit device?

Additionally, please keep in mind the following requirements in order for the Find Phone app to work properly:

• Your smartwatch must be connected (“paired”) to the phone you want to locate.
• Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
• The Fitbit app must be running in the background on your phone.
• Your phone must be turned on.

To find your phone:

• Open the Find Phone app on your smartwatch.
• Tap Find Phone. Your phone rings loudly.
• When you locate your phone, tap Cancel to end the ringtone.

If the issue persists, see How do I troubleshoot apps on my Fitbit device?