Can't migrate to Google Account

[Westoner]

The option to change to Google account does  not appear in my settings. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Westoner. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your are having difficulties to migrate to Google. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend taking a look at this help article How to move your Fitbit Account to a Google Account

Hope it helps! 

[Westoner]

thanks for these guidelines but there is no settings icon.

[MaCrisGBFitbit]

Hi @Westoner !  Thank you for your reply!

The settings icon may be a gear or your profile picture; you can find it in the top right corner of your app. 

[Fionaussie]

What if we don’t even get that far? I receive a login confirmation code and after entering that, the Fitbit logo stays on the screen and nothing else happens. Multiple times.