Can't open notifications on my Versa 4 anymore

[jtpryan]

It used to be I would get a notification on my watch, I would open it, scroll down and click "open" and the application that sent the notification would open.  So, I get a text, watch vibrates, I open the notification on my watch, scroll down, click "open" and the messages app on my phone (Android. Pixel 6pro) would open up with that message I was notified about displayed.  

No I click "open" and nothing happens.

How can I re-enable this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @jtpryan. Thanks for stopping by in the Fitbit Community Forums and for the details provided in your post. I will be glad to help you with your text messages that won't open anymore on your Versa 4.

As a first approach, have you checked if the "Preview Messages" have been enabled? Since you have an Android phone, then you need to change a setting in your message app to enable the preview of the message. If you haven't done so yet, try the following:

1. Open your "Messages" app on your Android device.
2. Go to "Settings."
3. Click on "Notifications."
4. Make sure there is a check mark next to "Preview Message" 

[jtpryan]

@MarreFitbit thank you for your reply. Yes, " show all previews" is checked off. 

[MarreFitbit]

@jtpryan I'm glad to hear that your issue is now solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[jtpryan]

@MarreFitbit Sorry, you misunderstood. It is *not* solved. I checked the
settings and preview is turned on, but it still doesn't work. When I
select "Open" on the watch, nothing happens on the phone.

--

Jim Ryan

©¿©¬

[Gwen10a]

I'm having the same problem, messages won't open. When I click open, they give me a message that says "link sent." I'm on a Pixel 6, and the previews are turned on.

 

[cmac1156]

I'm having the same problem. My search for a siolution shows that this a\ppears to be a common problem with the majority of Versa 4 owners. And yet, Fitbit nor Google refuse to acknowledge this problem and never addresses this with at least a statement that they are working on it.

[jtpryan]

I also have a Pixel 6 pro.

[cmac1156]

Walk away from Fitbit. Doubt Google has any interest in fixing this problem as they would rather you buy their more expensive Google watch. I will never buy another fitbit product again.

[jtpryan]

I'm extremely happy with the product overall.  I'm not throwing the baby out with the bathwater over a minor issue I don't really use all that much.  I was just curious about it.  The response I got was 2 min after I posted.  No, it wasn't correct but then my wording could be misunderstood.  I mean, comon, I paid $150 for my Versa 4 years ago and have never had a real problem.  Holds a charge for 5 day at least and always synch's.  I get my steps, sleep, heart info. You won't replace it elsewhere for less then $400 I bet.

If a year from now I see your prediction was correct I'll revisit it.

[Itsmeagain24]

I just got the versa 4 yesterday. I'm having the same issue. Can't few messages and the link icon shows up