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Can't pair my Versa 2 and Versa 4 on the same account

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‎11-27-2022 13:24 - last edited on ‎11-28-2022 05:40 by Fitbit Moderator

‎11-27-2022 13:24 - last edited on ‎11-28-2022 05:40 by Fitbit Moderator

I have a Versa 2 and a Surge. I just bought a Versa 4, when trying to install I am asked to delete Versa 2. I would rather delete the Surge. I need the Versa 2 at night when I recharge the Versa 4. Any suggestions?

 

 

Moderator Edit: Clarified subject

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‎11-28-2022 05:41 - edited ‎06-17-2023 04:46

In response to t.parker

‎11-28-2022 05:41 - edited ‎06-17-2023 04:46

Hi there, @grisrenard123. Thanks for stopping by in the Community Forums and the details provided in your post. 

As @t.parker has mentioned, note that you can't connect multiple devices that use an app gallery to one account. For Fitbit Charge series, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch, only connect one of these devices to your account at a time. For more information, see Can I use more than one Fitbit device with the same account?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎11-27-2022 13:39

‎11-27-2022 13:39

You can't have Versa 2 and Versa 4 on single account.

Best Answer

‎11-28-2022 05:41 - edited ‎06-17-2023 04:46

In response to t.parker

‎11-28-2022 05:41 - edited ‎06-17-2023 04:46

Hi there, @grisrenard123. Thanks for stopping by in the Community Forums and the details provided in your post. 

As @t.parker has mentioned, note that you can't connect multiple devices that use an app gallery to one account. For Fitbit Charge series, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch, only connect one of these devices to your account at a time. For more information, see Can I use more than one Fitbit device with the same account?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes