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Can't see notifications on my Versa 4

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Can't see my messages on my versa 4


Moderator Edit: Clarified subject

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Hi there, @Sheila.gray1234. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your notifications. I will do my best to help you with this!

To better assist you, would you mind confirming what the issue is exactly? Can't you open the notifications on your Versa 4? Are the notifications not coming through? 

If you're not receiving notifications, I'd recommend checking whether your Versa 4 is in sleep mode. When sleep mode is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
  • The sleep mode icon illuminates in quick settings.


If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

Maria | Community Moderator, Fitbit


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I am not receiving messager, messages etc.  I have a Samsung galaxy. It is not on sleep mode.

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@Sheila.gray1234 Thanks for getting back and for the information provided. 

Would you mind confirming whether you've tried all troubleshooting steps provided here Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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