Can't set up my Versa 4 to my original Fitbit account

[ZannaB]

My Fitbit accoun (active since 2015) will not recognize my new Versa 4 so cannot be connected. What to do?

Moderator Edit: Clarified subject

[Guy_]

Hi @ZannaB - to install the watch you may need the new V4 Fitbit App but that has many problems.

A solution is to get a refund and get a Versa 3 or Sense, often cheaper in the shops, and keep your current Fitbit App. That combination should work fine.

[MarreFitbit]

Hi there, @ZannaB. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. We're here to help! @Guy_ Thanks for your input! 

While reading your post, I was wondering if you do have another Fitbit device? Is it connected to the account you want to use with your new Versa 4? If so, please note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge series, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch series, only connect one of these devices to your account at a time.

Nevertheless, you can have two separate Fitbit accounts for each Fitbit device and log out every time you want to sync a Fitbit device.