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Can't set up my Versa 4 with my iPhone 12

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‎11-04-2022 12:33 - last edited on ‎11-05-2022 08:05 by Fitbit Moderator

‎11-04-2022 12:33 - last edited on ‎11-05-2022 08:05 by Fitbit Moderator

Purchased a Versa 4 two days ago, could not get it to sync on my iPhone 12,made several calls to Fitbit cs and they were not able to resolve the situation. I did a factory reset on the watch and upgraded the software on my phone to no avail. I thought the watch was defective so I returned it.I purchased a second watch yesterday with the same results.
can you offer any help?

 

 

Moderator Edit: Clarified subject

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‎11-05-2022 08:06 - edited ‎06-17-2023 04:47

‎11-05-2022 08:06 - edited ‎06-17-2023 04:47

Hi there, @Mrsmeow71. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. I appreciate your time and efforts in troubleshooting this issue. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-05-2022 08:06 - edited ‎06-17-2023 04:47

‎11-05-2022 08:06 - edited ‎06-17-2023 04:47

Hi there, @Mrsmeow71. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. I appreciate your time and efforts in troubleshooting this issue. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-22-2022 12:27

In response to MarreFitbit

‎11-22-2022 12:27

I also have an iphone 12mini and i never receive messages and have to sync all the time and still dont... : yes i have all the right notifications and boxes check as well 

 

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‎11-24-2022 08:48 - edited ‎08-04-2023 03:44

In response to DanyaK

‎11-24-2022 08:48 - edited ‎08-04-2023 03:44

Hi there, @DanyaK. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Fitbit device before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer