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Can't set up my Versa 4

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‎12-02-2024 07:59 - last edited on ‎12-02-2024 08:11 by Fitbit Moderator

‎12-02-2024 07:59 - last edited on ‎12-02-2024 08:11 by Fitbit Moderator

Versa four will not get past startup screen. Phone and iPad connected. Help please.

Moderator Edit: Clarified subject

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‎12-02-2024 08:12

‎12-02-2024 08:12

Hi there, @Omamarg. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not connecting. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in this help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


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