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Can't set up my Versa 4

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‎09-10-2025 13:00 - last edited on ‎09-10-2025 14:41 by Fitbit Moderator

‎09-10-2025 13:00 - last edited on ‎09-10-2025 14:41 by Fitbit Moderator

I upgraded to a versa 4. I am trying to “add a new device”. A message pops up saying I need to allow access to Bluetooth. I click on settings to allow but there is no option to do so. Bluetooth does not show up anywhere on settings for the Fitbit app. I can’t allow it if it’s not even an option. I am stumped, I have no idea how to sync my new watch now. 

Moderator Edit: Clarified subject

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‎09-10-2025 14:44

‎09-10-2025 14:44

Hi there, @Anne08. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that you are having issues trying to set up your Versa 4. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


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