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Can't set up my new Versa 4

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‎08-17-2023 00:00 - last edited on ‎08-17-2023 04:31 by Fitbit Moderator

‎08-17-2023 00:00 - last edited on ‎08-17-2023 04:31 by Fitbit Moderator

My new Versa 4 displays pretty graphics when I got it and charged it but when I try to set it up there is no code displayed so I can't pair it. This seems like a bug that has been around for many versions. Please don't tell me I bought a brick? What can I do?

Moderator Edit: Clarified subject

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‎08-17-2023 04:35

‎08-17-2023 04:35

Hi there, @BayAreaRealtor. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with you Versa 4. I understand where your concern is coming from. 

As a first approach, try restarting your Versa 4 by following these steps. Then, please attempt to set it up once again. 

If the issue persists, please follow the tips and recommendations provided in this help article Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎08-17-2023 04:35

‎08-17-2023 04:35

Hi there, @BayAreaRealtor. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with you Versa 4. I understand where your concern is coming from. 

As a first approach, try restarting your Versa 4 by following these steps. Then, please attempt to set it up once again. 

If the issue persists, please follow the tips and recommendations provided in this help article Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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