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Can't sync nor set up my Versa 4 anymore

‎04-14-2025 06:06 - last edited on ‎04-14-2025 08:09 by Fitbit Moderator

‎04-14-2025 06:06 - last edited on ‎04-14-2025 08:09 by Fitbit Moderator

I tried to update my Versa 4 - it wouldn’t update so tried deleting it and reinstalling - now it wont sync - I put the 4 digits in and get an error message. Then it keeps sending 4 digit codes! 

Moderator Edit: Clarified subject

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‎04-14-2025 08:31

‎04-14-2025 08:31

Hi there, @Fedupwithwatch. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not connecting anymore. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


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