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Can't unlock Versa 4

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‎12-29-2022 00:14 - last edited on ‎12-29-2022 08:27 by Fitbit Moderator

‎12-29-2022 00:14 - last edited on ‎12-29-2022 08:27 by Fitbit Moderator

hi, the screen lock option in the app is all greyed out except a red button to reset a pin. I’ve done this several times (I haven’t linked a card for payment as I don’t want this functionality), but the pin code is never requested on the device. I have no security as a result. I’ve restarted several times with no success, still no pin request. Any help please.. thanks.

 

 

Moderator Edit: Clarified subject

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‎12-29-2022 08:28 - edited ‎06-17-2023 04:54

‎12-29-2022 08:28 - edited ‎06-17-2023 04:54

Hi there, @Eliza01. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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