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Can't unlock my Versa 4

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‎09-02-2025 05:53 - last edited on ‎09-03-2025 06:18 by Fitbit Moderator

‎09-02-2025 05:53 - last edited on ‎09-03-2025 06:18 by Fitbit Moderator

I keep getting a message "unlock your device from ur phone". I have followed for it's instructions to no avail.  Any suggestions would be appreciated. Thanks 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-02-2025 11:40

‎09-02-2025 11:40

JohnnyRow_0-1756838377658.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-02-2025 19:05

In response to JohnnyRow

‎09-02-2025 19:05

Tks tried this but no success. 

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‎09-03-2025 06:57

In response to Youngathearr

‎09-03-2025 06:57

Hi there, @Youngathearr. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on that message. I understand your, I will do my best to help you with this! 

Have you made sure that your Versa 4 has enough battery life to perform the steps recommended by @JohnnyRow? I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging. Once you make sure that your device has enough power, try once again the steps JohnnyRow provided. 

Let me know if the issue persists, so I can move forward with the next steps. 

Maria | Community Moderator, Fitbit


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