Can't update my Versa 4

[Mfins72]

I am trying to do the recent update but keep getting a " an unexpected error has occurred" 


Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Mfins72!

Sad to hear that you're having an issue updating your Versa 4.
To hopefully get things fixed, please first sync your device with your Fitbit app. Then restart your device by keeping it's button pressed for around 10 seconds until you'll see the Fitbit logo on it's display. Next please follow the instructions under 'How do I update Fitbit devices?' provided here:

How do I update my Fitbit device? 

I'll keep my fingers crossed.

[MarreFitbit]

Hi there, @Mfins72. Welcome to the Fitbit Community Forums. I'm sorry to hear that you're having inconveniences trying to update your Versa 4. We're here to help you!

Have you tried what @Talahthas has suggested? 

If you're still having trouble to update your Fitbit device, please see Why can't I update my Fitbit device? 

[Mfins72]

Yes and I get to a point where it will not connect with my phone so I still have not did the update.

Get Outlook for Android<>

[Rich_Laue]

Have you restarted, the phone and the Versa 4? Better to shut both completely off. 

Tried through both WiFi and cellular?