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Cannot add or manage iPASS and Suica for Versa 4

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‎10-17-2024 00:51 - last edited on ‎10-21-2024 14:40 by Fitbit Moderator

‎10-17-2024 00:51 - last edited on ‎10-21-2024 14:40 by Fitbit Moderator

After October 8, Fitbit Pay in Taiwan and Japan was replaced by Google Wallet. After removing and refunding the Suica on the watch, I successfully updated the payment app to Google Wallet. However, some issues have arisen. On Android 14 with version 4.27 of the app, I can only add and manage credit cards, and there are no options related to iPass or Suica. Using the iOS version 4.27.1 app, setting the Fitbit profile region to Taiwan and using a Taiwanese IP address allows me to add and manage iPass on the watch. Setting the region to Japan and using a Japanese IP address will enable the functions related to Suica. Has anyone else encountered the same issue? I hope the development team can help resolve these issues. Thank you.


Moderator Edit: Clarified subject

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‎10-21-2024 14:43 - edited ‎10-21-2024 14:53

‎10-21-2024 14:43 - edited ‎10-21-2024 14:53

Hi there, @ayatsuji.

Thanks for the detailed information and the steps that you've tried on your own. I'm sorry for the difficulties that you've experienced after this transition. I went ahead and contacted our Support team on your behalf; however, I noticed that you already have a case created with them. I'm happy that you're receiving help, and please don't hesitate to reply back so they can continue investigating this situation, as well as providing you with assistance.

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