Cannot connect to wallet

[Jm3593]

I cannot connect my wallet with my watch. It keeps saying something went wrong. I've restarted phone, watch, cleared cache, logged in/out, added new card, used current card. There is no way to connect

[buyerclub2]

I am not sure this is the same thread as I was reading earlier.  I received the watch today, and I can confirm this is a bug between Android, (at least the version on my phione a google pixel 6a and the versa 4.   You can get around it by installing google gpay and the google fitbit app on an APPLE ios device.  such as an ipad.   once you have installed both apps on the Apple device, start the fitbit app, select your watch, and go to google wallet and you should be able to set up, at least some credit cards to work on the watch.  (another intersting thing, is I was able to install 2 Bank of America credit cards, and a boa debit card to work.  But the affinity credit card that BOA also owns does NOT work.    Does start witha 4147 number which is a different 4 digit  than the others do.  )

I find 2 things ironic.  First that 2 Google owned devices wont work to make a google app work on them.  Have to use an Apple device. Second that I cant get one of my BOA credit cards to be used on the watch.  Even though it DOES work on the google phone.     

Really going to have to think twice before I buy another google hardware device.

[Talahthas]

Welcome to the Fitbit community, @Jm3593!

Please have a look here to check if Google Wallet is available in your country and also if your bank supports Google Wallet:

Countries and Banks Supporting Google Wallet 

[Jm3593]

Yes it does

[Talahthas]

Thanks for your feedback, @Jm3593. Considering what you've already tried yourself to get this issue solved without success, I'd suggest contacting Fitbit support for further assistance on that:

Fitbit Support Contact 

I'll keep my fingers crossed.