Cannot rearrange tiles on my Versa 4

[eh0826]

I am having this same issue with my Versa 4. The tiles are not removing/rearranging after syncing.

Trying the troubleshooting options described above. The versa 4 and app are up to date.

Moderator Edit: Clarified subject

[eh0826 · Accepted solution]

I reset the Versa 4 by holding down the button and also restarted my phone. Now it seems to be working, or it worked at least the one time to move the tiles.

[LizzyFitbit]

Welcome to the Community, @eh0826.

I've moved your post to the Versa 4 board so we can keep the forums organized. Thanks for the details, as well as the steps tried on your own. I'm glad you sorted this out and I'll mark your post as the Best Answer to help other members experiencing similar issues.

Let me invite you to visit our Health & Wellness board where you'll be able to share your stories, meet more people and start your own topics. Happy stepping!

[ChiragC]

My fully updated Versa 4 is paired with a Nokia 6.1 Plus on Android 10. Removing or moving tiles in the Fitbit App (latest available version 3.72) did not sync with the watch. Restarting the phone and the watch did not help. I then turned off bluetooth on my phone and closed the Fitbit app. On reopening the app on the phone, it complained that bluetooth was turned off. I then turned on bluetooth on the phone and after the sync, the tiles were successfully removed / rearranged.

[LizzyFitbit]

Welcome to the Community, @ChiragC.

Thanks for updating your Versa 4 and sharing the steps that worked for you. I'm glad this got sorted out and I'm sure your post will help other members visiting the forums. In case you have some spare time, check our Health & Wellness board where you will find great tips and encouragement from other members. Happy holidays!

[marthieann]

I've tried restarting both my phone and Fitbit as well as the tip to turn off Bluetooth on my phone, force quit the app (I'm an android user), reopen the app, turn Bluetooth back on, sync. Neither option has worked for my tiles to rearrange on my new versa 4. 

[LizzyFitbit]

@marthieann Welcome on board.

Thanks for every step tried prior to posting, I'm sorry this is happening to your watch. I noticed you already contacted our Support team and it seems they already provided you with assistance. If you have any other question about your case, please get back to them in order to receive more information.

By the way, let me recommend this help article to learn more about how to navigate your Versa 4.

[AmyD1182]

I have tried those things as well with  no success.  😞

[LizzyFitbit]

@AmyD1182 Welcome to the forums.

Thanks for your efforts while working on this matter, I'm sorry you're having this experience with your Versa 4. Just to make sure, please confirm if you've tried the following steps to rearrange the tiles:

1. Open the Fitbit app, tap your profile picture > Versa 4 > Gallery.
2. In the My Tiles section, tap Manage.
3. To rearrange the tiles, tap and hold the grid icon. Move the tile up or down in the list, then release it to place it in a new position.
4. If you want delete a tile, press the X icon > Remove. To add a tile, tap Add tile > tap the tile you want to add Install.

[Giesere]

Same issue here. Tried sync multiple times and shut down&rebooted. No change. 

[LizzyFitbit]

Hi there, @Giesere.

Thanks for joining this thread and troubleshooting the Fitbit app. I'm sorry the issue persists and just to confirm, did you try the steps described in my previous post? If not, please give it a try and attempt restarting your watch to refresh its performance.

[crmarch]

I tried restarting my phone and Fitbit and this was the only thing that fixed the problem. Thank you!

[LizzyFitbit]

Welcome on board, @crmarch.

You're welcome, and thanks for your efforts. I'm glad the steps shared in this thread worked for you! By the way, let me invite you to visit our Health & Wellness board where you can interact with other community members and create your own topics.

Happy stepping!