Charge 4 stuck on "To start download the Fitbit app" message

[Hockeymanvt]

I just received a used fitbit. It looks like a Charge 4. It self-detects as a fitbit charge 4 on my android phone from the downloaded fitbit app..  I have it charged to 93% . It says to download or update the fitbit app. I have uninstalled the copy I have on my android phone and reinstalled. I have gone through to 8 second reboot on the fitbit. When I Activate the watch, It autodetects on my phone as a Charge 4. From the andriod app I select all the default choices. I go back to the phone and CAN'T move off of the download app screen. My hope is that I can get this fitbit to monitor my heartrate and sleep stats. I am at my wit's end trying to get this to work. Any help will be GREATLY appreciatede.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Hockeymanvt. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 4 before reaching out. 

As per the message on the watch's screen, it seems that your Charge 4 is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Charge 4 as a connected device. If so, please unpair/remove it.
• Remove the Charge 4 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 4 again.
• If there is no connection, restart your Charge 4.

If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing difficulties after linking your Fitbit device, please see Why won't my Fitbit device sync?