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Charge 5 is unresponsive

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‎01-15-2025 11:29 - last edited on ‎01-16-2025 03:48 by Fitbit Moderator

‎01-15-2025 11:29 - last edited on ‎01-16-2025 03:48 by Fitbit Moderator

I have had my Versa 4 since June 2024. It has stopped working. I have tried to perform a factory reset but it never completes. I end up with a black screen, it a red cross. I have tried changing the clock face to install a new clock face as some community help suggests but that doesn't work either. I can't sync my app, and it's been plugged in trying to charge for 2 days. Still no lunch, please can someone advise what I should do now, it's still in warranty and I'm paying for premium too!!

Moderator Edit: Clarified subject

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‎01-16-2025 03:50

‎01-16-2025 03:50

Hi there, @JillyD666. Welcome to the Fitbit Community Forums. Thanks for your time in troubleshooting the issue with your Charger 5 before posting here. I understand where your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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