Exercise app on Versa 4 crashes on its own

[marajanek]

Over the past two days, my Versa 4 has started turning itself off periodically throughout the day… Yesterday it did it 10+ times. It also won’t track exercise. When I start an exercise, it runs for less than a minute, and then ends itself. I’ve tried it with multiple different exercises and had the same results. It also isn’t tracking my heart rate correctly, every time it turns itself off the heart rate drops to the mid 60’s and takes a while to correct itself. Yesterday I ran 6 miles and ended the day with 4 zone minutes. Today I did stadium stairs and couldn’t get my heart rate to even get into the Fat Burn zone.  Is anyone else experiencing anything like this?

Moderator Edit: Clarified subject

[CharlieMcGee]

When working out my Versa 4 would stop recording workout and return to clock face. Turns out default setting was auto shut-off ON. The "Community" had no answer. Chat told me to do Factory Reset. Then I called and got email next day. Email said, "Thanks for letting us know about this issue..." That was 10 days ago without further response?

I learned that if I need help its a waste of time to do anything but download the manual and study it until you finally figure out the problem. It may be time consuming, but you will save time over dealing with Fitbit help.

Moderator Edit: Merged replies

[TLC2591]

Apple iPhone 14 Plus; iOS 16.5.1

Started acting up about 2 weeks ago and now I cannot get watch to do anything, even after deleting and re-installing Fitbit app.

This is very frustrating!

[LizzyFitbit]

Hi there, @CharlieMcGee and a warm welcome to @TLC2591.

Thanks for the details provided, and your efforts while troubleshooting your Versa 4. Let me share this is an issue our team is aware of, and they're working to bring a solution. I'm sorry for this inconvenience and while there isn't a time frame for the fix, please know we're keeping our team informed to all our members. 

@CharlieMcGee by the way, I've moved your post to this thread so we can keep the forums organized, and you can receive updates about this situation.

[CharlieMcGee]

It's been over a month since I called Fitbit support and was told I'd
receive an email. Here is what it looked like. I'm thinking Fitbit
support is really a hoax:


"Thanks for letting us know about this issue. We’re aware of it and are
working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward
to getting you back on track.

Reply directly to this email to update your case.

Moderator Edit: Personal info removed

[LizzyFitbit]

Hi there, @CharlieMcGee.

Thanks for getting back. I understand where you're coming from and I'm sorry you're having this experience with your watch. Currently I don't have details to share from our team; however, please know they're being informed of this situation and will continue working to get a solution. Once again, thank you for taking the time to share your feedback.