Feedback about shipping (2 business days)

[MamaT12]

I pre-ordered my Versa 4 on 9/20. I received a shipped email on 9/24, but it never left the warehouse, which is reflected on both the fitbit shipping page as well us UPS tracking page. I used customer service chat to check on the status multiple times as well as several phone calls. Finally on 10/6, customer service conceded that my package was clearly lost somewhere (after every single person I chatted with claimed that it was a UPS problem, even though it had clearly never left the fitbit warehouse). So they said they would ship a new watch out on 10/6 - I received the new order email and later that day received a shipping notification. Well lo and behold, the SECOND package has STILL NOT LEFT THE WAREHOUSE. I realize that it's only been 2 business days but honestly have very little confidence that this one will ever leave the warehouse, either. Anyone else having this trouble??

Moderator Edit: Clarified subject

[SnorkyMN]

I'm in same boat..   I had a Versa2 that sat in warehouse for 10 days, I got them to do another order, now that one has been sitting in the warehouse, ready to ship, for 6 days so far.    One time I called in and the agent flat out lied to me saying he showed it was to arrive the next day, but when I called 2 days later, when it didn't arrive, the women said there was no information like that in their system.    They don't care about customers anymore.   If I can get my money back, I'm going to look at getting a competitor product..  now the question is, which one?   And will they give better service than FitBit, who outright lies to customers now.   

[MamaT12]

So clearly Fitbit's customer service and shipping departments are in complete shambles. I've even checked into where they ship from, thinking oh if it's Florida obviously there is going to be a huge delay and I understand that. Nope, New Jersey - should have not had a hurricane impact. I have very low expectations of receiving either package or getting a refund to be honest. Two days ago the customer service agent I chatted with said that they had raised my order/case # to a higher priority since two packages were lost. Today I received an email from the "higher" department which literally said "kindly please wait for your order since we have currently having a delay with the orders" (grammatical errors theirs). 

[SnorkyMN]

What is frustrating is why even send that the product has shipped, when it
clearly hasn't, and that it's just sitting in a warehouse. And if it's
actually true that it's just sitting in a warehouse, already labeled with a
shipping label, just how hard is it to have UPS pick it up? Shambles
seems to be correct, as none of it makes sense. If they'd just be honest
with us about delays, and why, I think we would all understand. But I'm
sitting here with a non working versa 2 right now, waiting on a working
one.. and it's been going on a month since I ordered the first one that
never showed up or shipped.. If I could find a similarly priced product
with similar functionality, I think I'd just take the loss and go order it.

[Donaldmccarty]

I am having the same issues.  Ordered as a replacement 10/31 and paid overnight shipping.  11/1 get notification that item shipped w/ delivery of 11/1.  I check the status and the 11/1 date updated to awaiting carrier pickup.  After 3 days of back and forth with Fitbit Support (useless), they finally admitted that the item was "lost in the warehouse".  A new replacement order was made yesterday, 11/3.  I get notification today (11/4) that item has shipped w/ delivery of 11/4, yet doesn't show picked up by UPS.   Here we go again...  I know I'm not getting my device today.  Fitbit is impossible to deal with.  Without the generous replacement discount, I would have just gone to Best Buy or Amazon.  😞  

[Dale.miller9802]

I ordered two Charge 5’s on 6/1/23 and received shipping confirmation for 2-day shipping with a tracking number. Today, 6/2, UPS tracking number reveals estimated delivery as 6/8, seven days! Yet, it also says package hasn’t been received by UPS yet!  Yea, a scam.