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Find my phone app isn't working on my Versa 4

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Find my phone app doesn’t work even I holding phone with me right next to me.

 

 

Moderator Edit: Clarified subject

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Hi there, @ginareller. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

As a first approach, please keep in mind the following requirements in order for the Find Phone app to work properly:

  • Your smartwatch must be connected (“paired”) to the phone you want to locate.
  • Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
  • The Fitbit app must be running in the background on your phone.
  • Your phone must be turned on.

To find your phone:

  • Open the Find Phone app on your smartwatch.
  • Tap Find Phone. Your phone rings loudly.
  • When you locate your phone, tap Cancel to end the ringtone.

If the issue persists, see How do I troubleshoot apps on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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6 REPLIES 6

Hi there, @ginareller. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

As a first approach, please keep in mind the following requirements in order for the Find Phone app to work properly:

  • Your smartwatch must be connected (“paired”) to the phone you want to locate.
  • Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
  • The Fitbit app must be running in the background on your phone.
  • Your phone must be turned on.

To find your phone:

  • Open the Find Phone app on your smartwatch.
  • Tap Find Phone. Your phone rings loudly.
  • When you locate your phone, tap Cancel to end the ringtone.

If the issue persists, see How do I troubleshoot apps on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Same issue foe me.

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These steps do not resolve the issue for me. 

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Where is the Find Phone feature on versa 4? I’ve looked and looked and cannot find it 

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If it doesn't show in the list of installed apps, after pressing the side button and scrolling down.

Open the app > profile picture > Vesa 4 > gallery > apps >  find my phone > Install

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TU @SunsetRunner — although your directions didn’t exactly fit they got me started and I played around and figured it out.  Not sure why Find My Phone was the only app not installed? 
I appreciate your help!

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