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Fitbit Pay Interval server error for Versa 4

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‎09-27-2022 08:47 - last edited on ‎10-09-2022 18:14 by Fitbit Moderator

‎09-27-2022 08:47 - last edited on ‎10-09-2022 18:14 by Fitbit Moderator

So I just got the Versa 4 today, but it's impossible for me to get Fitbit Pay working. After I fill in the cardnumber and name, press Next it says: 500 internal server error. I already mentioned it to the customer service, and they are trying to find a solution, but maybe someone else here knows how to fix this?

 

I already re-installed the app, removed my device, tried wifi and mobile network, turn off/on bluetooth....no luck. 

 

At the moment I am really considering to return the Versa 4, because I miss a lot of features (Google Assistant, Spotify, 3rd party apps, Google Maps, etc). Unfortunately my Versa 2 battery is dying (i need to charge every 2 to 3 days), so I really need a new one.

 

Moderator Edit: Clarified subject

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22 REPLIES 22

‎10-29-2022 10:35

In response to Akedreukie

‎10-29-2022 10:35

Update;

Returned my versa4 and got myself a good working all inclusive Versa3 instead.

Returning it was in advice of fitbit costumer services, since they still had no answers.

 

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0 Votes

‎11-07-2022 00:08 - edited ‎11-07-2022 00:08

In response to LizzyFitbit

‎11-07-2022 00:08 - edited ‎11-07-2022 00:08

Hi, so one month has gone and the issue persist ...........

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‎11-08-2022 17:12

In response to etabeta1234

‎11-08-2022 17:12

Hi everyone, and welcome to our new members.

 

Thanks for your continued reports and steps tried prior to posting. I understand how frustrating this has been and I apologize for the experience with your Versa 4. Our team is aware of this situation and they're currently working to bring a solution to all our affected members. Your feedback is appreciated and I'll update this thread as soon as I have more information.

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