Fitbit Pay isn't working on my Versa 4

[Lala1975]

I even called customer service. They never got back to me. I don't know how to do it. I did everything they said I researched everything. I still cannot get it to load up. It goes to where you're supposed to put it in but it never comes up to let you do it. Also like many other people I can't get a temperature reading ever and I have worn mine for weeks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lala1975. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 4 before posting here. 

Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for this issue. It seems that our Support Team has exhausted all troubleshooting steps availed for this issue, so there's nothing left we here in the community can suggest. 

Thanks for your understanding. 

[DonnaFL63]

I just got off the phone with customer service as I am having the same issue.  I was told that the fitbit pay is not currently functional on Versa 4 and will be in an update coming "soon".  When I pressed for an idea of what "soon" is (1 week, 1 month, 6 months), I was told he had no info.  When I asked to be transferred to someone who has better info, I was told there was no one to transfer me to.  When I asked to be transferred to a manager, the customer service rep hung up on me. I'm quite frustrated as this is an important function to me and the marketing materials and fitbit guide make it appear that the function should already be accessible.  I'm debating on whether to return the Fitbit due to lack of functionality and poor customer service.