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Fitbit Pay isn't working on my Versa 4

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‎01-21-2023 17:34 - last edited on ‎02-25-2023 07:47 by Fitbit Moderator

‎01-21-2023 17:34 - last edited on ‎02-25-2023 07:47 by Fitbit Moderator

 i get an error message every time I tap on the wallet icon. " An error has occurred please try again" I have tried clearing the cache. I tried uninstalling and reinstalling and rebooting the phone. 

 

Moderator Edit: Clarified subject

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‎01-24-2023 04:27 - last edited on ‎08-30-2024 10:50 by Fitbit Moderator

‎01-24-2023 04:27 - last edited on ‎08-30-2024 10:50 by Fitbit Moderator

@Breadh2o Welcome to the Fitbit community!

Sad to hear that you are having an issue with Google Wallet for your Versa 4. A possible solution to this problem could be starting Google Wallet all over. To do so, please go to your Fitbit Dashboard:

Fitbit Dashboard 

Next select the gear icon in the upper right corner and select Versa 4. You'll see a list of available options for your device. Select Fitbit Pay at the end of this list to disable Fitbit Pay. Now sync your Versa 4 with the Fitbit app on your phone. Finally set up Fitbit Pay respectively Google Wallet in the Fitbit app on your phone from scratch.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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