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Fitbit Versa 4 is continuing to charge but screen will not display.

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‎08-31-2025 14:58 - last edited on ‎08-31-2025 16:46 by Fitbit Moderator

‎08-31-2025 14:58 - last edited on ‎08-31-2025 16:46 by Fitbit Moderator

I have a versa 4 - 5 months old

and it's continuing to charge and vibrate but the screen will not display

I have the receipt and just want to get an exchange - how do I do this? 
Thanks 

 

Moderator edit: updated subject for clarity

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‎08-31-2025 16:49 - edited ‎08-31-2025 16:53

‎08-31-2025 16:49 - edited ‎08-31-2025 16:53

Hi there, welcome to the community @Sarahauschick99!  Feel safe that I know how important it is for you to get your Versa 4 screen working again.

I suggest you to do the following:

Sync the device in the Fitbit app.

  1. From the Today tab in the Fitbit app, tap Devices.
  2. Choose the device they want to sync.
  3. Tap Sync Now 

Check for available Firmware updates.

  1. With the Fitbit device nearby, open the Fitbit app: Make sure the Fitbit device is charged.
  2. Tap the Today tab > Devices > your device.
  3. Tap Update (This option only appearse if an update is available).
  4. Follow the on-screen instructions: Keep the device close to your phone during the update. 
  5. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete. 

Charge the Versa 4: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port. (computer or UL-certified wall charger).

If these steps don't work, proceed to the next step: Restart the device: How do I restart my Fitbit device?

If you are still having the issue, try this step: How do I change the clock face on my Fitbit device?

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