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Fitbit app is only showing my calories burned

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‎03-25-2024 08:10 - last edited on ‎03-25-2024 10:07 by Fitbit Moderator

‎03-25-2024 08:10 - last edited on ‎03-25-2024 10:07 by Fitbit Moderator

Yesterday I reinstalled my app on my smartphone, since it wouldn't connect with my Fitbit. Since then, on my home screen on my smartphone, I only get my calories consumed. Before, I also saw my sleep score, number of steps,...

Does anyone know how this comes?

Thanks.

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‎03-25-2024 20:59

‎03-25-2024 20:59

Hi @Gita92 - it seems you have your phone also connected to your account.

In the Fitbit App go to the Device page (Connected to) and remove the phone as a tracker on your account, leaving only your Versa 4 as connected. Sync the watch again and it should then be working properly.

 

Author | ch, passion for improvement.

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‎03-26-2024 06:26

In response to Guy_

‎03-26-2024 06:26

Hi there, @Gita92. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. We're here to help you! @Guy_ Thanks for your input! 

As per the description of your post, it seems like your Fitbit device is no longer paired to your Fitbit account. That would explain why you're only seeing calories on your Fitbit dashboard. To corroborate whether your Versa 4 is paired, please Tap the Today tab, and then tap Devices. If you don't see your Versa 4, please proceed to set it up by following these steps. 

Once you make sure it's paired and syncing, please verify once again your Fitbit dashboard and see if all data is syncing. 

Maria | Community Moderator, Fitbit


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